Vape69 Help Hub

I have a problem with my Vape69 order

We’re sorry to hear you’re having issues with your Vape69 order. Our Customer Service team is here from 9am to 5pm Monday to Friday to help with any order issues. Simply send an email to [email protected] quoting your order number.

My order hasn't arrived

Most orders are received within 7 days of dispatch. Contact out customer services team if your order hasn’t arrived after a calendar week via [email protected] making sure to quote your order number

Delivery Information

Domestic Services

Royal Mail

  • Generally 3-5 working day delivery time, but please allow 7 working days
  • For orders under £17.25, delivery is charged at £3 for standard Royal Mail delivery
  • We offer free delivery for all orders over £17.25

International Services

  •  We do not currently support International Orders – V69 is exclusive to the United Kingdom

*excluding bank holidays.

Why do we need to verify your age before purchase?

In the UK, you must be 18 to purchase products containing nicotine.

This new regulation means that companies selling e-liquid need to be able to prove that their customers are over the age of 18. There are a couple of ways to check someone’s age. First is by asking customers to upload photo identification via email etc. This method is used by a wide range of industries such as gambling websites. These sites also use Age Verification companies to perform automatic checks the same as we do.

We perform the check only once when you create an account, via a company called AgeChecked to validate your age. They check information from various sources, such as the electoral roll register, birth index data, GB driving licences and credit activity data.

Our check leaves what is called “a soft footprint” meaning that nobody other than yourself will be able to see the check. The check only leaves a soft footprint so that you know that the check has been performed. These checks are quite common for ID checks and you also get them when you apply for insurance cover etc. This check is not a credit-application search (Hard Footprint) so it does not affect your credit score.

I have failed an age verification check - can you help?

If you have failed an automated age verification check and feel this is an error – please contact [email protected] making the subject ‘Age Verification’.

Payment Options

We accept all the most common types of Debit and Credit cards (Visa, Mastercard, Switch Maestro and Solo) and payment via PayPal.